Silicon Valley Bank are advertising on www.cardandpaymentjobs.com for a Tempe, Arizona based role. They are seeking a :
Sr. Operations Manager Global Cards - Risk, Fraud
Responsible for the management of the day to day activities of the Global Cards and Merchant Services staff dedicated to Risk management, Fraud tracking/analysis and all accounting/reconcilement functions. Plan, direct, organize and control the day-to-day activities of the Business Credit Card (and World Consumer Elite) operations team dedicated to these functions driving achievement of excellence in quality of service levels, accuracy and overall process improvement. This includes, but is not limited to, training, vendor management, trends analysis and improved reporting/dashboards highlighting strong performance and areas of improvement. Monitor and coach the team on all responsibilities including client service calls, vendor management and accounting accuracy. Provide training and feedback to internal clients regarding processes. Act as "Champion" of process improvements, always looking for ways to accomplish tasks cheaper, smarter and more efficient.
Skills & Requirements:
5-7 years Credit Card operations experience, with a minimum of 3 years managerial experience. Background in Credit Card Operations (Fraud/Risk management or Accounting/Reconcilement) highly preferred.
Strong people management skills including, coaching, mentoring and performance management.
Project management and organizational skills, including creating and managing work plans and resolving issues. Advanced knowledge of all Microsoft applications required.
Demonstrated track record of leadership, successes and determining and executing on process efficiencies designed to improve workflow and client experience
To apply for this exciting opportunity, go to : http://www.cardandpaymentjobs.com/candidate/vacDetails2.asp?vacID=4175