Tuesday, 17 January 2012


Marketing & Business Development / Cards Industry Experience / Fluent Italian or Turkish Language highly desirable
An excellent opportunity has arisen for a Business Development Manager to join a leading Payments Organisation ideally in their London office, however Italy or Turkey would be considered. The purpose of this role is to proactively identify, develop and win new business opportunities to generate Point of Sale (POS) volume and revenue within Southern Europe (Spain, Italy, Portugal and Turkey).
Whilst it is anticipated that this will be a London based role, it could also be based in Istanbul or Milan.
Key responsibilities will include, but are not limited to:
• Proactively promote the Services of our client. Gather and disseminate intelligence in order to deliver initiatives across markets within Southern Europe using current products and innovations.
• Design and deliver customer focused commercial proposals within the Southern European region in order to retain and grow existing and new payment business
• Build, maintain and manage country business development plans enabling a proactive approach to investment in activities.
• Project manage complex deals and projects, balancing customers and partner requirements and needs with current priorities
• Deal with a range of issues with assigned partners from business sales through to delivering initiatives across markets using a suite of products and innovations.
Essential criteria:
• Experience of broadly based marketing and business development experience gained in blue chip commercial environments.
• Good understanding of UK and European market dynamics with a strong framework of contacts across the European banking/retail environment
• Multi-year cards industry knowledge and/or knowledge of the retail financial services market
• Experience and knowledge of deal negotiations and payment related issues in order to deliver to partner needs.
• Financial services, Retail banking, Retail or Consultancy experience
• Good communications skills combined with maturity and cultural sensitivity to be credible at all levels, including the ability to influence Senior Executives
• Degree level education/Marketing qualification/MBA or equivalent experience.
• Good presentation and written communication skills
• Ability to manage multiple complex projects at the same time
• Fluency in Italian or Turkish is very highly desirable.
• Due to the complex and technical nature of the role the successful candidate is likely to possess significant experience in a business-to-business, marketing or account management role.
TO APPLY FOR THIS EXCITING ROLE GO TO : http://www.cardandpaymentjobs.com


About the division/department
Sage Pay is a rapidly growing business with over 35,000 customers. Over 100 million transactions are processed through the Sage Pay gateway annually and the Customer Services team receive 500,000 contacts (calls & emails) from our customers relating to these activities.

Following continued customer growth and business expansion, we have the opportunity to recruit a Senior Technical Support Manager within the Sage Pay customer service operation based in Newcastle.
About the role
The key area of responsibility for this role is to lead and motivate our support consultants who are accountable for owning escalated queries through to resolution.  This role will be accountable for leading this team of people to develop the skills of our customer service advisors. This will encompass developing and deploying a range of training and support mediums, from side by side coaching through to more formal classroom based training where appropriate.  The role also includes providing expert or bespoke support to our customers and the delivery of projects within agreed timescales.
You’ll manage the sharing and development of technical content which is generated through customer interactions.  It will be your role to proactively identify how the sharing of this technical information will improve our customer experience, and improve business efficiencies. 
This is a great opportunity to help us make Sage Pay Customer Services an even greater place to work.  The decisions that you make, the tools that you produce, and the training that you provide will all help to pre-empt common support queries, enable our Customer Support Advisors to answer calls with confidence through their increased knowledge enable our customers to self serve through the knowledge based materials that we share with them. 
Through analysis and communication of technical queries your role will impact other areas of the business and assist in defining product development and business process.
Skills and experience
Reporting to the Head of Customer Services you will have a managerial and technical background, commercial awareness, a strong coaching ethos and excellent communication skills.
Experience working cross-departmentally or heading projects is essential. Resilience, strong influencing skills and the ability to manage, adapt and be part of change are all characteristics of this individual.

Who we're looking for
The role requires someone who wants variety, has an exceptional people focus and a track record of delivering change projects.
Sage Pay provides support to customers 24 hours a day, 7 days a week, 365 days of the year. Your core hours will be between 8am-8pm Monday to Friday but it may be necessary to have the flexibility to work outside of normal office hours or shifts, when required.
TO APPLY FOR THIS ROLE GO TO http://www.cardandpaymentjobs.com

Friday, 13 January 2012

VP - Sales - Hong Kong

VP Sales - Hong Kong
Our client is a UK AIM listed payments organisation currently experiencing a great deal of growth as a result of a sustained period of success. We have been engaged to help this organisation take their product set and brand to the APAC region with the hire of a VP Sales to be based out of Hong Kong, it is envisaged that this will be the regional ‘Hub’ from which to grow a regional presence.
They make international payments for businesses, corporate clients and banks on a pay-per-transaction basis. Their service offering includes a range of white label services, simplifying the process to result in lower costs and better service levels.
The Opportunity:
We are seeking a professional with a significant track record of sales in the APAC region, ideally selling to banks and financial institutions at ‘C’ level to effectively establish and build the brand and product offering across the region.
A commercial mind-set and a strong understanding or exposure to the payments industry as well as an understanding of compliance would be beneficial. This person will very much need to be a self-starter.

Wednesday, 4 January 2012


An Operations Manager with extensive knowledge of Bacs processing is required by a leading financial services company, specifically to ensure the integrity and reliability of clearing and settlement operations.
Key Accountabilities:
• Act as a point of expertise and support in day to day Bacs processing. This includes answering queries and supporting at times of incidents in respect of Bacs operations.
• Maintaining a detailed knowledge of the end-to-end payment process (Direct Debits, Direct Credits and Standing Orders) and in-depth understanding of the clearing and settlement operations.
• Ensure that contingency arrangements have been put in place by key suppliers and that the robustness of these procedures is regularly tested and reviewed.
• Maintaining and implementing crisis management and incident handling procedures and putting in place contingency arrangements to accommodate them.
• On a rota basis and as part the Operations, Risk and Compliance team be responsible for managing any out of hours incidents or issues.
• Participating in the acceptance testing and implementation into live operations, of service enhancement/developments by the Infrastructure provider.
Key Skills & Experience:
• A detailed understanding and experience in the day to day operations involved in Bacs processing.
• Proven experience in the Payments industry with detailed knowledge of the end-to-end payment process.
• In depth understanding of the clearing and settlement operations.
• Experience of incident management.
• Experience of in a customer facing role.
• General awareness and working knowledge of law relating to the payments industry
•  Analytical mind with a logical approach to problem solving



A Bacs Payment Processing Reviewer is required by a leading financial services company, specifically to undertake detailed security reviews of commercial Bacs Payments Processes at external clients.
Key Accountabilities:
• To carry out detailed reviews of external clients
computer operations and systems;
Bacs payments processing.
• To communicate effectively with clients management and staff. For instance in:
stating the purpose, format and procedure of a review;
assisting clients with initial queries or uncertainties;
conducting the inspection interviews;
resolution of disagreements on review findings or other issues
identifying and proposing practical, improved security procedures and controls.
• To manage the scheduling of client reviews and related tasks within budget and deadlines.
• To report regularly to the Senior Manager, Operations, Risk and Compliance and to recognise and escalate key issues as appropriate.
• To provide formal evaluation reports
• To ensure all necessary information is recorded and maintained on the system accurately and in a timely manner.
• To review legal and regulatory guidelines and technical developments to ensure the questionnaire is comprehensive and relevant to clients processing Bacs transactions.
• To identify enhancements to information requirements or to the recording and analytical system.
• To define and implement improved methods of operation and control procedures to ensure the accuracy and reliability of all recorded information.
• The job requires frequent travel to clients 
• You will generally be expected to be present in the London office for one day per month, but exact frequency to be determined by business needs
Key Skills & Experience:
• Have considerable breadth of knowledge of business practice & risks, IT systems & controls and physical systems & controls, gained either in a Business, IT or audit environment.
• Demonstrate the ability to liaise with management of external organisations, ranging from one-man businesses to multinational corporations
• Be able to identify potential risks and make recommendations at a practical level based upon the environment in which specific clients operate
• Able to ensure that where changes are recommended, they are understood and accepted by clients
• Experience of in a customer facing role.