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Visa Europe is a membership association of more than 3,700 European banks and payment institutions. As a payment technology business, they provide the brand, systems, services and operating rules that make electronic payments between millions of European consumers, retailers, businesses and governments happen. They continually invest and innovate, creating new and better ways to pay and be paid. Their slogan is "We make money flow"
With an ever increasing company, they are looking to recruit a Product Development Owner for their V.me and have advertised this exciting position on www.cardandpaymentjobs.com
The successful Product Development Owner for V.me will work on Visa's in flight programme delivering an innovative e-Commerce product that represents a key part of Visa Future of Payments strategy:
•Drive successful development of an e-Commerce payment product to meet the needs of Member Banks, PSPs, Merchants, Consumers and Visa Europe
•Responsible for the V.me Consumer Self Service Portal and Checkout Registration, Card and Profile Self Service user interfaces and core product functionality
•Work with other Product and Service Development Owners to create a common and seamless User experience, service support capabilities and integrated risk protection
•Work within an Agile Scrum development team structure to deliver the business objectives of the project.
•Work with external development teams, in a complex multi system environment to create an end to end business system including audit and reporting
•Engage with Member Bank & PSP product design and implementation teams to understand their needs, constraints and routes to market for all new services
•Ownership of product capability definition and support of team activity to deliver the program outcomes
•Champion and secure internal and external buy-in for product proposition and design.
Core Tasks:
•Own and define product features to deliver compelling propositions to issuers and their Consumers.
•Responsible for the functional requirements (in conjunction with solution architects and business analysts) of V.me Consumer Self Service Portal and Checkout Registration, Card and Profile Self Services
•Creating a white label B2B framework that balances ease of maintenance and ongoing development of the core Portals with flexibility to reflect the look tough and feel of the Wallet provider branded offerings
•Facilitating intuitive user flows to deliver high registration conversion rates and Consumer navigation and self service facilities to keep Consumers informed of their wallet interactions and support first time self service resolution of queries and wallet/card maintenance
•Review proposition NFRs to ensure that meet Partner and Consumer needs
•Provide direction and ongoing support to system, UI, and Service process designers during development of concepts through to live handover to BAU
•Elicit internal, Member and (through research) Consumer stakeholder validation of product features and design, including developing capabilities in co-operation with V.me key Issuer launch partners
•Define proposition scope and outcomes and create supporting change briefs, user stories and success criteria for development sprints
•Contribute to development sprint planning and release backlog prioritisation
•Engage collaboratively with solution architects and developers to define detail product solution design
•Make decision within own authority and prepare recommendations for submission to programme governance structure
•Work with Agile team testing and external QA teams to validate acceptance criteria
•Contribute to daily stand-up and Product Development Owners’ meetings, end of sprint retrospectives and run Show and Tell sessions for stakeholders
•Competitor review and benchmarking of digital financial service and retail account registration, maintenance and transaction management services
•Produce, in conjunction with Technical Writers, high quality documentation to support V.me Consumer Self Service Portal and Checkout Registration, Card and Profile Self Service and supporting Help/FAQs
•Work with other Development Product Owners to ensure compatibility of requirements and solution design
•Work with the Product Rules team to establish rules and policies that that govern the product capabilities
•Support Delivery Project Managers in meeting Change Governance policies and providing accurate and timely reporting of progress, dependencies, risks and issues.
Desired Skills & Experience
•Understanding of Consumer journeys for financial services, wallet and retailer account websites and mobile applications
•Strong knowledge of websites that manage complex user scenarios such as registration, authentication, account management and transaction investigations
•Strong software design life cycle experience – business requirements gathering, wireframes, storyboarding, usability and exception management
•Experience of creating a digital Consumer self management and event communication services that drive regular site visits, high percentage of “right first time” self service interactions and great customer satisfaction ratings.
•Experience of interacting with and supporting development teams in the building out of designed UI’s
•Clear, concise and structured approach to analysis and problem solving, with ability to think of creative alternatives to existing or proposed solutions
•Strong stakeholder management skills, with ability to lead review sessions
•Experience of working closely with functional owners to design and document product features
•Experience of large scale application development
•Strong work ethic, proactive, flexible and able to work in new or undefined areas
•Experienced in working in time-pressured environments, with excellent delivery record
•Delivery focussed with an ability to balance conflicting needs.
Beneficial Skills:
•Agile development methodologies (preferably Agile Scrum)
•Experience of mobile wallet and payment applications desirable
•Experience of Accessibility standards implementation
•Experience of user/usability design and testing process
•Delivery project management
•Experience in multi European countries including UK, Spain, France, Poland, Nordics, Italy and Germany.
Education/Qualifications:
•Degree level or equivalent.
Travel:
•Occasional travel throughout Europe.
To apply for this outstanding opportunity with a leading payment industry player, go to http://www.cardandpaymentjobs.com/hot/jobs/product-development-owner---v--me-4437.htm
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