Monday, 8 July 2013

Retail Strategy & Marketing Lead

 Exciting opportunity for a Payment Industry Marketing Expert

SectorAcquirer Services/Merchant Services, Brand Marketing, Business analytics / business modelling
Salary, Benefits & OTEexcell bens
Town/CityCity of London
Locations UK, City of London, London
Job TypePermanent
Date Posted5th Jul

Job Description

To provide expertise within the eCommerce Retail vertical and to develop the Product & Policy approach to Retail vertical market specialism; work closely with the Relationship Managers and Business Development Managers to drive tailored propositions to the retail market sector.
  • You will be positioned in the organisations eCommerce Retail Group in an overall consultancy lead capacity, with collective ownership of this large, global revenue stream.
  • Work collaboratively with other stakeholders within the Retail Group, such as BD, RM, Marketing etc.
  • Manage high-level relationships with several key global merchants
  • To provide Retail Payment related expertise to the eCommerce group
  • To develop the Product & Policy approach to the Retail vertical market specialism
  • To represent the Retail vertical in overall strategic debate
  • Collective responsibility for the retail vertical P&L
  • Develop and maintain a best in class value proposition, vertical policies and roadmap that meets global merchant needs.
  • Differentiate the organisation from key vertical competitors
  • Lead generating and developing forward-looking high quality vertical ideas
Strategy (50%)
  • Work closely with the RM's and BD Managers to drive tailored value propositions to the Retail market sector.
  • Work closely with the RM's / BDM's to ensure training programmes and regular industry news / developments are in place
  • Developing and maintaining all promotional and educational documentation
  • Assist in the development of white papers, both with merchants and standalone to position the organisation as a thought leader in the industry sector
  • Deliver a customer focused roadmap - you will need strong awareness of current and future merchant needs.
  • Become the central point for competitor intelligence within the retail sector to ensure constantly updated competitor knowledge, including: pricing, product, regulatory positions, new technologies and partnerships
  • Maintaining and developing an understanding of emerging technologies / markets, and working with the Product, Proposition & Training team, to deliver into the changes
  • Relationship, attrition, new business strategy & management of 400 regulated clients
  • Analyse evolving customer needs through consultancy relationship building and support developments into new markets.
Product/Marketing/Ambassadorial (50%)
  • Constantly evolving & developing the product set to meet the needs of the retail market
  • Represent the business at Cross-Card Business, Schemes and industry level meetings
  • Attend RMC / Exco, special group or credit committee meetings to the sector
  • Work with the Sales & Marketing teams to ensure a full calendar of events, including briefings, round tables to position the organisation as the leader in retail payments.
  • Renegotiations of contracts and SLAs with major relationships at all levels - you will meet your vertical's Tier 1 clients regularly and in locations to suit them
  • Champion the views of merchants with the Card schemes
  • In depth understanding of the retail environment in relation to payments
  • eCommerce experience is desirable
  • Good insight into the future requirements of merchants in the retail sector
  • Collaborative approach - able to empathise with and build relationships with key stakeholders and clients
  • Able to conduct meetings, events and seminars with international tier 1 merchants in international locations
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