 ROLE SUMMARY:
To provide expertise within the eCommerce Retail vertical and to develop the Product & Policy approach to Retail vertical market specialism; work closely with the Relationship Managers and Business Development Managers to drive tailored propositions to the retail market sector.
ROLE ATTRIBIUTES:
- You will be positioned in the organisations eCommerce Retail Group in an overall consultancy lead capacity, with collective ownership of this large, global revenue stream.
- Work collaboratively with other stakeholders within the Retail Group, such as BD, RM, Marketing etc.
- Manage high-level relationships with several key global merchants
- To provide Retail Payment related expertise to the eCommerce group
- To develop the Product & Policy approach to the Retail vertical market specialism
- To represent the Retail vertical in overall strategic debate
- Collective responsibility for the retail vertical P&L
- Develop and maintain a best in class value proposition, vertical policies and roadmap that meets global merchant needs.
- Differentiate the organisation from key vertical competitors
- Lead generating and developing forward-looking high quality vertical ideas
KEY ACCOUNTABILITIES:
Strategy (50%)
- Work closely with the RM's and BD Managers to drive tailored value propositions to the Retail market sector.
- Work closely with the RM's / BDM's to ensure training programmes and regular industry news / developments are in place
- Developing and maintaining all promotional and educational documentation
- Assist in the development of white papers, both with merchants and standalone to position the organisation as a thought leader in the industry sector
- Deliver a customer focused roadmap - you will need strong awareness of current and future merchant needs.
- Become the central point for competitor intelligence within the retail sector to ensure constantly updated competitor knowledge, including: pricing, product, regulatory positions, new technologies and partnerships
- Maintaining and developing an understanding of emerging technologies / markets, and working with the Product, Proposition & Training team, to deliver into the changes
- Relationship, attrition, new business strategy & management of 400 regulated clients
- Analyse evolving customer needs through consultancy relationship building and support developments into new markets.
Product/Marketing/Ambassadorial (50%)
- Constantly evolving & developing the product set to meet the needs of the retail market
- Represent the business at Cross-Card Business, Schemes and industry level meetings
- Attend RMC / Exco, special group or credit committee meetings to the sector
- Work with the Sales & Marketing teams to ensure a full calendar of events, including briefings, round tables to position the organisation as the leader in retail payments.
- Renegotiations of contracts and SLAs with major relationships at all levels - you will meet your vertical's Tier 1 clients regularly and in locations to suit them
- Champion the views of merchants with the Card schemes
SKILLS AND EXPERIENCE
- In depth understanding of the retail environment in relation to payments
- eCommerce experience is desirable
- Good insight into the future requirements of merchants in the retail sector
- Collaborative approach - able to empathise with and build relationships with key stakeholders and clients
- Able to conduct meetings, events and seminars with international tier 1 merchants in international locations
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