SENIOR TECHNICALSUPPORT MANAGER NEEDED - NEWCASTLE

SENIOR TECHNICAL SUPPORT MANAGER
About the division/department
Sage Pay is a rapidly growing business with over 35,000 customers. Over 100 million transactions are processed through the Sage Pay gateway annually and the Customer Services team receive 500,000 contacts (calls & emails) from our customers relating to these activities.

Following continued customer growth and business expansion, we have the opportunity to recruit a Senior Technical Support Manager within the Sage Pay customer service operation based in Newcastle.
About the role
The key area of responsibility for this role is to lead and motivate our support consultants who are accountable for owning escalated queries through to resolution.  This role will be accountable for leading this team of people to develop the skills of our customer service advisors. This will encompass developing and deploying a range of training and support mediums, from side by side coaching through to more formal classroom based training where appropriate.  The role also includes providing expert or bespoke support to our customers and the delivery of projects within agreed timescales.
You’ll manage the sharing and development of technical content which is generated through customer interactions.  It will be your role to proactively identify how the sharing of this technical information will improve our customer experience, and improve business efficiencies. 
This is a great opportunity to help us make Sage Pay Customer Services an even greater place to work.  The decisions that you make, the tools that you produce, and the training that you provide will all help to pre-empt common support queries, enable our Customer Support Advisors to answer calls with confidence through their increased knowledge enable our customers to self serve through the knowledge based materials that we share with them. 
Through analysis and communication of technical queries your role will impact other areas of the business and assist in defining product development and business process.
Skills and experience
Reporting to the Head of Customer Services you will have a managerial and technical background, commercial awareness, a strong coaching ethos and excellent communication skills.
Experience working cross-departmentally or heading projects is essential. Resilience, strong influencing skills and the ability to manage, adapt and be part of change are all characteristics of this individual.

Who we're looking for
The role requires someone who wants variety, has an exceptional people focus and a track record of delivering change projects.
Sage Pay provides support to customers 24 hours a day, 7 days a week, 365 days of the year. Your core hours will be between 8am-8pm Monday to Friday but it may be necessary to have the flexibility to work outside of normal office hours or shifts, when required.
TO APPLY FOR THIS ROLE GO TO http://www.cardandpaymentjobs.com

VP - Sales - Hong Kong

VP Sales - Hong Kong
Our client is a UK AIM listed payments organisation currently experiencing a great deal of growth as a result of a sustained period of success. We have been engaged to help this organisation take their product set and brand to the APAC region with the hire of a VP Sales to be based out of Hong Kong, it is envisaged that this will be the regional ‘Hub’ from which to grow a regional presence.
They make international payments for businesses, corporate clients and banks on a pay-per-transaction basis. Their service offering includes a range of white label services, simplifying the process to result in lower costs and better service levels.
The Opportunity:
We are seeking a professional with a significant track record of sales in the APAC region, ideally selling to banks and financial institutions at ‘C’ level to effectively establish and build the brand and product offering across the region.
A commercial mind-set and a strong understanding or exposure to the payments industry as well as an understanding of compliance would be beneficial. This person will very much need to be a self-starter.
TO APPLY FOR THIS EXCITING HONG KONG BASED OPPORTUNITY GO NOW TO HTTP://WWW.CARDANDPAYMENTJOBS.COM

PAYMENTS SYSTEM SECURITY MANAGER NEEDED - LONDON

PAYMENTS SYSTEMS SECURITY MANAGER
An excellent opportunity has arisen for a Payments Systems Security Manager to join a leading Payments Organisation in the Payment System Security team within Risk & Compliance. This requires someone with sound security/risk analytic and research skills to provide a leading role in the development, provision and support of risk management activities for emerging payment methods.
Key responsibilities will include, but are not limited to:
• Consultancy: As a subject matter expert, the successful candidate will provide bespoke ‘consultancy’ including developing technical guidance and specifications for securing emerging payment technologies.
• Leadership: Lead and coach other employees in the department in relation to emerging payment risk/security issues.
• Ensure alignment of approach and strategy with other internal innovation teams and product centres of excellence.
• Assist the Head of Payment Systems Security in developing and executing compliance programmes in relations to emerging payments.
• Accountable for the development of future product specifications and guidance through capture and analysis of business/security requirements.
• Develop and maintain implementation support material (presentations, training materials, pilot implementation guides) for new products under development.
• Team, member and vendor support resolving specification and implementation related questions and issues.
Essential criteria:
• Knowledge and understanding of EMV and other payment/mobile specifications, including mobile handset security architectures.
• Knowledge of key management principles and practices.
• Ability to write clear technical implementation documentation.
• The ability to assess situations and solve problems through sound reasoning and structured thinking.
• Proven experience in Information Security and/or a degree in a relevant field (e.g. computer science, information security, electrical engineering).
• Proven experience in Information and IT Security thought leadership.
• PCI PTS, PCI DSS and PA-DSS (including SDLC methodologies) knowledge.
• Up to date knowledge of information security products and services in relation to facilitating payments.
Desirable criteria (one or more of the following):
• Research experience in mobile security (e.g. a demonstrable publication record in the field of mobile security/mobile payment).
• M.Sc. or PhD in information security or similar academic discipline.
• Financial/Banking/Retail Industry experience.
• European language skills.
• Knowledge of contactless and mobile technology including mobile handset and UICC architecture and standards

FOR MORE INFORMATION GO TO HTTP://WWW.CARDANDPAYMENTJOBS.COM

PRODUCT MANAGER - PAYMENTS - NOTTINGHAM

PRODUCT MANAGER - PAYMENTS £50,000 - £70,000 + up to 20% Bonus Murray McIntosh's client is a well recognised industry leader, with many awards and accolades to its name. As a result of its success, the organisation has posted impressive figures and this has been reflected in its increased solution offering. This role will sit in a new function and addition to the product line and will report into one of the organisations Directors. The purpose of the role is to take responsibility for the creation and management of the functions payment portal and the organisations expansion into the payment solution space. The Product Manager will be accountable for the creation of a compelling product proposition and maintaining the definition of the portal, functionality and commercial drivers of the solution. This is a new addition to the organisation though expectations are high as is the belief that the portal will become increasingly important as an online channel to payment services. This function will become a primary growth driver for the organisation and taking into account the initial stages of development, this is a significant opportunity to help shape the product and the way it is offered to the market. This is a hands on position with, and a chance to help create and build a brand and identity. Ideally you will have B2C experience and a strong payments or digital background. A wide range of industries will be considered, though it is preferable if you have worked in payments, a dot com environment or consulting and have recent broad financial services experience. It is important that you have experience with consumer facing web and e-commerce services. TO APPLY FOR THIS EXCITING OPPORTUNITY GO TO http://www.cardandpaymentjobs.com/hot/jobs/product-manager--payments-644.htm

Credit and Service Fee Manager – Montreal – Canada – Tax Free Salary

Credit and Service Fee Manager – Montreal – Canada – Tax Free Salary ( if not currently residing in Canada)c$80k CD plus package with re location assist – International Travel
A large international aviation organisation is now looking for an experienced credit card account management/business development professional. This is an international role based out of Montreal.
Also requires fluent Spanish as well as English. Reporting to the Assistant Director - Financial Services and Service Fee, the incumbent will be responsible for managing, in conjunction with the Service Fee Analysts, the end-to-end  Central Support financial and customer service operations for all countries where this service is now operational and centrally supported.
Manage all aspects of implementation of new service fee markets (card settlement contracts, pricing, GDS & BSP Data Processing Center testing) - Create and implement strategies for TASF service expansion into new markets in collaboration with stakeholders.
Must  have a University degree.
At least 7 years' experience in Marketing, Commerce, Business Management, or Project Management.
Good knowledge of credit card systems and/or GDS and/or BSP systems experience.
TO APPLY FOR THIS FANTASTIC OPPORTUNITY GO TO http://www.cardandpaymentjobs.com

TEST ANALYST

TEST MANAGER
An opportunity has arisen for a Test Manager to provide support to identify, quantify, plan and control all business testing related activity on change projects.
Main responsibilities will include:
· Provide support to business testing functions on projects
· Work with business-side clients early in the change project to produce a clear sets of testing requirements to inform work in the project testing phase
· Develop and explore innovative options to address testing requirements 
· Oversee the delivery of pragmatic business and operational testing strategies which maximise benefits while achieving the desired business outcomes 
· Assess and design new business change processes, systems, products and services to support testing on a change project
· Ensure all governance, risk management, controls and compliance requirements are considered during development of testing requirements and designs
· Develop and implement new business change processes, systems, products and services to support testing on a change project. Provide an aggregate high level view of the combined proposed solutions and ensure alignment with the change solution.
· Manage interdependencies across projects/programmes and leverage synergies across projects/programmes to maximise return on investment.
· Review the to-be business process design to understand organisation / role impacts and create role descriptions for business process testing roles
· Provide specialist, objective and analytical insight on all business testing related activity on a change project.  Lead / contribute (as appropriate) to Project, Programme and Cluster level
The successful candidate will be able to provide leadership to the Testing function, understand at a high level the interface between complex business needs and the complex legal and regulatory environment in which the business operates as well as having an overall understanding of the Financial Services industry.

Go to http://www.cardandpaymentjobs.com

STRATEGY AND PLANNING MANAGER

Strategy and Planning Manager needed - card and payment industry
A leading Financial Services Organisation is recruiting for a Strategy and Planning Manager. Identification of strategic issues relating to the organisations strategic agendas including Processing Services (the processing PL business) plus three shared service units: IT, Change Governance and Business Operations. Successful candidates will have cards and payments experience as well as ·the ability to apply previous business experience to resolve issues in the current business environment. A consultative approach and business outcome focused is also neccessary for the role.
This is an exciting oppportunity to join a dynamic environment within a leading Cards and Payments Organisation.

To apply for this exciting opportunity, go to http://www.cardandpaymentjobs.com/

PRODUCT MANAGER - COMMERCIAL CARDS

Commercial Cards / Retail Banking / Product Strategy / Propositions Management / Product Propositions Marketing

A Product Manager is required by a market leading Payments Organisation, to join their Commercial Solutions team in London, specifically to develop and implement the product strategy for a Business Debit product.
Key Accountabilities:

• Working within the B2B segment, with a focus on the SME sector, you will be responsible for the development and implementation of the product strategy for the Business product programme, including specific responsibility for the Business Debit Product.
• The strategy includes propositions management, you will have responsibility for the end-to-end development and packaging of Business propositions, including developing; maintaining and communicating product & marketing sales support tools. 
• In addition, the identification of relevant and new services and on-going development and refreshment of product sales collaterals to support the sale and implementation of the Business product programme. 
• A key success component in this role will be to regularly update and train the Relationship Management team and to build the robust business benefits to support the business case.
• You will be required to work proactively with the Relationship Management teams across the European Region to support new issuers and new markets whilst utilising marketing tools to enable existing issuers to grow POS volumes.  

Key Skills & Experience:

• The successful applicant will have proven product propositions marketing experience within Commercial Cards & retail banking.
• Experience of developing strategies in a business to business environment with a strong focus on delivery
• Good innovation skills with the ability to recognise the need for change and new ideas
• Clear achievement drive and proven attitude and self-motivation to establish and achieve goals and targets
• Credibility to convince and negotiate with senior bankers; strong relationship skills with the ability to gain confidence of customers, establishing open and effective relationships with all parties
• Budget Management skills are required
• Fluent English and preferably a second EU language. Excellent written, verbal and interpersonal communication skills

To apply for this exciting opportunity, go to www.cardandpaymentjobs.com
This role was posted on www.cardandpaymentjobs.com by Mostyn Chase

Senior Manager-Payments needed for Nationwide Building Society

Nationwide Building Society seeks Senior Manager – Payments

Nationwide, the world's biggest building is looking for a Senior Manager – Payments to lead their Service Managers.

Nationwide has assets worth around £190 billion.

They are the UK's third largest savings provider and third largest mortgage lender.

Setting the pace

Nationwide is one of the largest funders of social housing in the UK.

In the year to April 2010 Nationwide's products featured in best buy tables in national newspapers over 600 times.

In 2009, Nationwide won over 10 major awards from independent organisations for its products and services including: most trusted financial services company, most trusted savings provider, most trusted mortgage provider, best building society, best overall online provider, and best mortgage customer service.

In 2009 Nationwide was named as one of the world's top 50 safest financial institutions by Global Finance magazine.

In 2009, they expanded their savings operation into the Republic of Ireland with the opening of Nationwide UK (Ireland), headquartered in Dublin.

In 2009 Nationwide acquired selected assets and liabilities of Dunfermline Building Society.

In 2008 mergers with The Derbyshire and The Cheshire Building Societies were successfully completed bringing greater financial security to customers of these societies.

In 2007 their merger with Portman Building Society created a society with 14 million members.

In 2001 they launched the UK’s first internet banking service available through a television and set top box.

In 1997 they were the first to introduce a retail internet banking service in the UK.

In October 1995 they became the first building society to launch PC home banking.

In June 1995 they became one of the first financial organisations to have a site on the Internet.

They launched a Visa Delta debit card in 1991.

They changed the face of retail banking in 1987 when they introduced their award winning FlexAccount.

A reputation for integrity

Nationwide has raised awareness of ‘negative order of payments’ practice on credit cards and influenced the Department for Business, Innovation and Skills to include ‘order of payments’ in its review. Unlike many other credit card providers Nationwide operates a more customer friendly ‘positive’ order of payments which means that when you make a payment to reduce the balance on your credit card, they reduce your most expensive debt first.

Since 2008 Nationwide has campaigned for fairness in allocation of payments into the Financial Services Compensation Scheme and a fairer risk based scheme is now planned.

In October 2002 they became the first UK credit card issuer to introduce a 'summary box', outlining all the key rates and charges. As a result of Nationwide's leadership, all credit card issuers are now required to provide a summary box. They have launched a similar summary box for our current account and personal loan products.

Pride in our people

Nationwide has been recognised as an Investors in People organisation since 1992 and they continue to enjoy a successful relationship with IIP and their partners. In 2007 Nationwide was again given Investors in People Champion status until October 2010

Supporting the community

Their members and employees have raised over £6 million for Macmillan Cancer Support since 1993.

They have distributed over 12 million pedestrian reflectors to primary school children to make them much more visible to motorists.

The award winning Nationwide Education web site delivers free financial and safety education to teachers, children and parents has already received over 5.5m 'hits'.

They have invested £3 million in Citizens Advice to fund the recruitment and training of 1,300 volunteers who provide financial education, training and advice on money matters.

They are the major sponsor of Disability Sport Events with a £1million investment in swimming and athletics, stretching to the 2012 Paralympics. DSE organises regional, national and international championships in a variety of sports.

In order to apply for the Senior Manager, Payments role, please go to http://www.cardandpaymentjobs.com/hot/jobs/senior-manager,-payments-194.htm for more information and to progress your application.

Visa Consulting and Analytics awarded MCA membership

In September 2010, Visa Consulting and Analytics was awarded The Management Consultancies Association (MCA) membership and it has now joined a prestigious group of 55 premium consulting firms which includes the Big 4: Accenture, Deloitte, PWC and KPMG. Visa Consulting and Analytics is Visa Europe’s advisory practice. It has been awarded membership of the MCA, which is the representative body for management consultancy firms in the UK.

Visa Consulting and Analytics was founded in 2006 and had quickly established itself as a premium payments consulting business. It has clients across Europe and it helps them get the most out of their payments systems and cards.
MCA in a statement said that VC&A consultants draw from their pan global and European experience to deliver “strategic planning, capability and hands-on implementation of innovative and value creating payment solutions”.
Clients who have used the services of VC&A have consistently given approval ratings of above 85% to the consulting firm. 100% of clients who have used VCC&A have said they would work with it again.
After VC&A won the membership, Peter Ayliffe, President of Visa Europe, said in a statement that they were proud that the firm had surpassed MCA’s stringent entry criteria and become a member. He also said that the firm had, in less than 5 years established itself as a consultancy service to reckon with. He also said that getting membership of MCA was clear proof that VC&A has gained “a clear recognition of the quality and value”.
Alan Leaman, CEO of the MCA said in a statement after the announcement that MCA members gain a badge of quality and the rigorous Code of Practice they follow guarantees clients to believe that they are getting the best of consultancy services on offer. At http://www.cardandpaymentjobs.com/ we have an opportunity to join this prestigious team based out of Visa's Milan office. For more information on this and other exciting roles go to http://www.cardandpaymentjobs.com/

10 things that will get you fired!

Nobody wants to get fired. Most people avoid it by generally doing good work and keeping complaints about their jobs to themselves or close family.

Unfortunately, it's not that simple. There are many things that can get you fired beyond the obvious; you don't have to burn down the office to get your P45.

It may not be fair to get fired because you choose not to shower, think you're smarter than your boss or have issues admitting when you're wrong, but it can happen. Here are ten ways to get thrown off your job.

1. Get Conveniently Sick

It's okay to take sick days when you need them, but if you take too many at the wrong times, it could mean more free time to convalesce.

The same goes for holidays. Ditching the company for a few days of sun and sea in the middle of a busy season reflects poorly on your dedication to the well-being of the business.

2. Lie on Your Job Application

Make sure your application  reflects the job description but if you have not got the skill set or experience, don’t even bother applying.

In the vent you end up getting the job and your performance lags, your CV may be reviewed again. An inconsistency or poorly timed embellishment could be used to get rid of you.

3. Be Disgusting

If you aren't diligent with your hygiene, people probably aren't going to go out of their way to keep you around.

You might think that hygiene habits should be a personal decision left to each staff member's own discretion, but bad body odour goes beyond the cubicle around you….

4. Stay Anonymous

If you always keep your head down, never remind your boss of your accomplishments, and aren't a familiar face to the higher-ups, you aren't going to be remembered for what you're worth when headcount is being shaved.

It's not enough to just work hard, stay late, and be intelligent.

If you don't speak up in meetings and share your ideas, you'll be the one who doesn't have ideas instead of the one who works late and meets deadlines.

5. Never Compromise

An ego is arguably a necessity in the business world. But a big head that's consistently getting in the way of efficiency and teamwork is a head that will roll!

6. Be Ungrateful

With unemployment hovering around 9%, try to be thankful for what you have, instead of whining about what you think you deserve.

Now is not a good time to ask for a pay rise or to tell your boss that the work they are providing you with is beneath you.

7. Don't Respect the Chain of Command

It's likely that the current chain of command in the office has long been in place, and for good reason. Except in the most extreme of circumstances, experts recommend respecting it.

When you're emotionally intelligent, aware of your surroundings and know who the players are, you have a sense of what you should say when, and when you should keep your mouth shut. You know when you should go over someone's head, and when you should follow the chain of command.

No matter how much you hate your boss or how inefficient you think he is, it's usually career suicide to reveal those sentiments to somebody more senior.

8. Spend Time With the Complainers, Non-Performers and Gossips

When company information is leaked or major deadlines are missed, someone will likely be fired. Even if you weren't involved, you don't want your name associated with those of the usual suspects.

9. Never Take Responsibility When Things Go Wrong

 If you make a mistake, don't lie about it. The truth will come out -- and you'll get a lot of negative attention if you're forced to admit you tried to cover up.

10. Take Credit for Other People's Work

No one likes a freeloader. If you are the worker who never presents an original thought at work, or you take credit for others' accomplishments, you're likely to find yourself out the door.

For the latest job in the card and payment industry  go to http://www.cardandpaymentjobs.com/ 

Card and Payments Jobs Blog

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Please keep visiting this Blog for updates and news.

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