Wednesday 30 November 2011


£50,000 - £70,000 + up to 20% Bonus

Murray McIntosh's client is a well recognised industry leader, with many awards and accolades to its name. As a result of its success, the organisation has posted impressive figures and this has been reflected in its increased solution offering.

This role will sit in a new function and addition to the product line and will report into one of the organisations Directors. The purpose of the role is to take responsibility for the creation and management of the functions payment portal and the organisations expansion into the payment solution space.

The Product Manager will be accountable for the creation of a compelling product proposition and maintaining the definition of the portal, functionality and commercial drivers of the solution.

This is a new addition to the organisation though expectations are high as is the belief that the portal will become increasingly important as an online channel to payment services. This function will become a primary growth driver for the organisation and taking into account the initial stages of development, this is a significant opportunity to help shape the product and the way it is offered to the market.

This is a hands on position with, and a chance to help create and build a brand and identity. Ideally you will have B2C experience and a strong payments or digital background. A wide range of industries will be considered, though it is preferable if you have worked in payments, a dot com environment or consulting and have recent broad financial services experience.

It is important that you have experience with consumer facing web and e-commerce services.

EMV Consultant - needed Preston UK

My client, a market leader are recruiting for a EMV Consultant – Smart Cards to advice, project manage and support their clients with the migration to EMV and the exploitation of wider smart card/SIM card capabilities and offerings. You will support EMV strategy (technical), business requirements, solutions, implementation and IT in a customer facing role with International travel. The successful candidate will have a strong background in smartcard, EMV and SIM card systems and programs, having had involvement with banking or financial systems. Your experience should have been gained with a card issuing and/or acquiring bank, transaction processor (e.g. FDI), software vendor (e.g. ACI), card supplier (e.g. Gemalto ) or card scheme (e.g. VISA). You should have a strong overall knowledge of the cards industry. In addition you should have experience in a few of the following areas – card issuing / acquiring strategy, EMV card issuing and personalisation, wider business opportunities for smart cards (e.g. loyalty, RFID and ticketing), risk management, business case for EMV migration, Smartcard Management Systems, Card scheme mandates and strategies, clearing and back-office functions, Smartcard implementation projects. More specifically experience in projects relating to EMV card settings, Contactless, multi applications, PKI, GSM (SIM); EMV devices (ATM and/or point of sale); EMV/SIM-related security, key management and the role of HSM’s; Authorisation processing in an EMV environment; Pin change; EMV Script processing from card and issuer perspective; Card scheme network protocols supporting EMV; the technical aspects of clearing and back-office functions (e.g. chargebacks) in an EMV environment; testing and certification of an EMV-enabled system. You will be responsible for delivery of EMV consulting assignments across a full project lifecycle (understanding clients, EMV awareness, and training, defining options and solutions and delivery). You should be open to working abroad for periods up to 2 weeks; language skills therefore would be advantageous – French and Spanish.

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Tuesday 22 November 2011


Murray McIntosh's client is a Consultancy based in Central London, with an impressive array of blue chip clients in the Retail Financial Services and Payments Space.

The consultancy offers a strong combination of skills including:

- Payments Business strategy
- P&L product expertise
- Risk and Fraud Management
- Technology and architectural skills
- Programme Management

Throughout its 10 years our client has achieved impressive and consistent growth, supporting clients to design, implement and manage business solutions for their major business initiatives.

With a prestigious Tier 1&2 client list including the likes of Visa, MasterCard, Barclays, Lloyds Banking Group the organisations ambition is to grow substantially over the next few years through further expansion of its client base and the projects it delivers.

As part of this plan and to support this growth, we are looking for an experienced professional to join the team.

Ideally you will have a background in Retail Banking and/or Payments, with exposure to a consultancy firm a plus.

The successful candidate will have a background in the delivery of business solutions, in this role you will:

- Deliver a wide variety of projects such as:
a) Market, customer and competitor analysis
b) Business and operational design of business solutions
c) Identify, define and deliver new business propositions
d) Business requirements analysis
e) Evaluate and select vendors
- Demonstrate delivery capability
- Drive projects forward


- Experienced delivery practitioner – minimum of 3-5 years
- Knowledge of the payments value chain
- Programme and project management experience
- Management capability

Friday 11 November 2011

Credit and Service Fee Manager – Montreal – Canada – Tax Free Salary

Credit and Service Fee Manager – Montreal – Canada – Tax Free Salary ( if not currently residing in Canada)c$80k CD plus package with re location assist – International Travel
A large international aviation organisation is now looking for an experienced credit card account management/business development professional. This is an international role based out of Montreal.
Also requires fluent Spanish as well as English. Reporting to the Assistant Director - Financial Services and Service Fee, the incumbent will be responsible for managing, in conjunction with the Service Fee Analysts, the end-to-end  Central Support financial and customer service operations for all countries where this service is now operational and centrally supported.
Manage all aspects of implementation of new service fee markets (card settlement contracts, pricing, GDS & BSP Data Processing Center testing) - Create and implement strategies for TASF service expansion into new markets in collaboration with stakeholders.
Must  have a University degree.
At least 7 years' experience in Marketing, Commerce, Business Management, or Project Management.
Good knowledge of credit card systems and/or GDS and/or BSP systems experience.


Our client is looking for a Senior Change Manager to join their team to define the content and direction of change projects in order to support the high performance delivery of change projects.

Main responsibilities will include:
· Establish and anchor the change project to facilitate transition to the target state and decrease a project's deployment risks.
· Includes defining the target state, identifying change structure roles and responsibilities, assessing and classify impacts of the change on stakeholders and stakeholder groups, defining the appropriate change initiatives to manage the impacts of the change and developing and updating the Change Plan.
· Manage activities in a change project.
· Includes engaging stakeholders in the change effort and ensuring they ready to adopt the coming changes, measuring and reporting change progress, assessing business readiness and supporting change adoption.
· Plan and support labour relations and/or employee relations discussions, as necessary.
· Identify behaviors needed to enable the change and coach and prepare individual leaders to lead the change and facilitate alignment of project objectives among the leaders.
· Project manage all aspects of a change project, including project planning, estimating, budgeting, resource allocation, financial management and time management
· Coach and mentor Change Managers on the skills and capabilities required by high performing change professionals

The successful candidate will have experience of effectively providing change management and project management, possess expertise in change management methods and tools as well as sound commercial judgment and overall understanding of the Financial Services Industry

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Saturday 5 November 2011


Our client has an opportunity available for a Senior Test Manager to join their team to identify, quantify, plan and control all business testing related activity on change projects in order to support the high performance delivery of change projects.
Main responsibilities will include:
· Lead business testing functions on multiple concurrent complex projects
· Evaluate business requirements in devising a business test strategy
· Assess design and implementation options to ensure that the test strategy addresses the full requirement
· Oversee the delivery of pragmatic business and operational design solutions which maximise benefits while achieving the desired business outcomes 
· Assess and design new business change processes, systems, products and services on a change project
· Ensure all governance, risk management, controls and compliance requirements are considered during test planning and execution
· Develop and implement new business change processes, systems, products and services to support testing on a change project.
· Provide an aggregate high level view of the combined proposed testing strategies and ensure alignment with the change solution.
· Manage interdependencies across projects/programmes and leverage synergies across projects/programmes to maximise return on investment.
· Review the to-be business process design to understand organisation/role impacts and create role descriptions for business process roles
· Manage and provide objective feedback on Testers during each project ‘assignment’
The successful candidate will understand at a high level the interface between complex business needs and the complex legal and regulatory environment in which the business operates, have an overall  understanding of the Financial Services industry as well as  being able to juggle priorities, multi- task and flawlessly execute at speed
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Friday 4 November 2011


Excellent Basic Salary plus major banking group benefits
The Legal function of this major bank is evolving, and they are diversifying along with the business to provide first class Regulatory Compliance, Legal Support and policy guidance on all business activities, and this is supporting our growth agenda in the long term.
They are now looking to recruit a Regulatory Compliance Manager to join their skilled team in Northampton. Working as part of the team you'll be a valued contributor in ensuring the Regulatory Compliance team is seen as a "centre of excellence" for all statutory and voluntary regulatory matters.
As part of this role you will be responsible for enhancing the Compliance Culture within the organisation by developing in conjunction with the Senior Compliance managers and Compliance Director effective relationships with key business areas.
To be successful in the post you will have a good understanding and appreciation of statutory and voluntary rules and regulations as they apply in the payments/banking sector, for example in respect of FSA, I(COB), outsourcing and complaints and BCSB.
The successful applicant will be a subject matter expert on the regulatory rules and requirements of their Technical Team and will work closely with the business to ensure all BAU activity/changes and projects within the organisation operate and are set up appropriately.

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