Retail Strategy & Marketing Lead

 Exciting opportunity for a Payment Industry Marketing Expert

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Company	TalentDelivery
Reference	10171
Sector	Acquirer Services/Merchant Services, Brand Marketing, Business analytics / business modelling
Salary, Benefits & OTE	excell bens
Town/City	City of London
Locations	UK, City of London, London
Job Type	Permanent
Date Posted	5th Jul

Job Description

ROLE SUMMARY: To provide expertise within the eCommerce Retail vertical and to develop the Product & Policy approach to Retail vertical market specialism; work closely with the Relationship Managers and Business Development Managers to drive tailored propositions to the retail market sector. ROLE ATTRIBIUTES: You will be positioned in the organisations eCommerce Retail Group in an overall consultancy lead capacity, with collective ownership of this large, global revenue stream. Work collaboratively with other stakeholders within the Retail Group, such as BD, RM, Marketing etc. Manage high-level relationships with several key global merchants To provide Retail Payment related expertise to the eCommerce group To develop the Product & Policy approach to the Retail vertical market specialism To represent the Retail vertical in overall strategic debate Collective responsibility for the retail vertical P&L Develop and maintain a best in class value proposition, vertical policies and roadmap that meets global merchant needs. Differentiate the organisation from key vertical competitors Lead generating and developing forward-looking high quality vertical ideas KEY ACCOUNTABILITIES: Strategy (50%) Work closely with the RM's and BD Managers to drive tailored value propositions to the Retail market sector. Work closely with the RM's / BDM's to ensure training programmes and regular industry news / developments are in place Developing and maintaining all promotional and educational documentation Assist in the development of white papers, both with merchants and standalone to position the organisation as a thought leader in the industry sector Deliver a customer focused roadmap - you will need strong awareness of current and future merchant needs. Become the central point for competitor intelligence within the retail sector to ensure constantly updated competitor knowledge, including: pricing, product, regulatory positions, new technologies and partnerships Maintaining and developing an understanding of emerging technologies / markets, and working with the Product, Proposition & Training team, to deliver into the changes Relationship, attrition, new business strategy & management of 400 regulated clients Analyse evolving customer needs through consultancy relationship building and support developments into new markets. Product/Marketing/Ambassadorial (50%) Constantly evolving & developing the product set to meet the needs of the retail market Represent the business at Cross-Card Business, Schemes and industry level meetings Attend RMC / Exco, special group or credit committee meetings to the sector Work with the Sales & Marketing teams to ensure a full calendar of events, including briefings, round tables to position the organisation as the leader in retail payments. Renegotiations of contracts and SLAs with major relationships at all levels - you will meet your vertical's Tier 1 clients regularly and in locations to suit them Champion the views of merchants with the Card schemes SKILLS AND EXPERIENCE In depth understanding of the retail environment in relation to payments eCommerce experience is desirable Good insight into the future requirements of merchants in the retail sector Collaborative approach - able to empathise with and build relationships with key stakeholders and clients Able to conduct meetings, events and seminars with international tier 1 merchants in international locations To apply click here To view all the other latest card and payment jobs go to : www.cardandpaymentjobs.com

VISA EU recruiting V.me specialist on www.cardandpaymentjobs.com

Visa Europe is a membership association of more than 3,700 European banks and payment institutions. As a payment technology business, they provide the brand, systems, services and operating rules that make electronic payments between millions of European consumers, retailers, businesses and governments happen. They continually invest and innovate, creating new and better ways to pay and be paid. Their slogan is "We make money flow"

With an ever increasing company, they are looking to recruit a Product Development Owner for their V.me and have advertised this exciting position on www.cardandpaymentjobs.com

The successful Product Development Owner for V.me will work on Visa's  in flight programme delivering an innovative e-Commerce product that represents a key part of Visa Future of Payments strategy:

•Drive successful development of an e-Commerce payment product to meet the needs of Member Banks, PSPs, Merchants, Consumers and Visa Europe
•Responsible for the V.me Consumer Self Service Portal and Checkout Registration, Card and Profile Self Service user interfaces and core product functionality
•Work with other Product and Service Development Owners to create a common and seamless User experience, service support capabilities and integrated risk protection
•Work within an Agile Scrum development team structure to deliver the business objectives of the project.
•Work with external development teams, in a complex multi system environment to create an end to end business system including audit and reporting
•Engage with Member Bank & PSP product design and implementation teams to understand their needs, constraints and routes to market for all new services
•Ownership of product capability definition and support of team activity to deliver the program outcomes
•Champion and secure internal and external buy-in for product proposition and design.

Core Tasks:
•Own and define product features to deliver compelling propositions to issuers and their Consumers.
•Responsible for the functional requirements (in conjunction with solution architects and business analysts) of V.me Consumer Self Service Portal and Checkout Registration, Card and Profile Self Services
•Creating a white label B2B framework that balances ease of maintenance and ongoing development of the core Portals with flexibility to reflect the look tough and feel of the Wallet provider branded offerings
•Facilitating intuitive user flows to deliver high registration conversion rates and Consumer navigation and self service facilities to keep Consumers informed of their wallet interactions and support first time self service resolution of queries and wallet/card maintenance
•Review proposition NFRs to ensure that meet Partner and Consumer needs
•Provide direction and ongoing support to system, UI, and Service process designers during development of concepts through to live handover to BAU
•Elicit internal, Member and (through research) Consumer stakeholder validation of product features and design, including developing capabilities in co-operation with V.me key Issuer launch partners
•Define proposition scope and outcomes and create supporting change briefs, user stories and success criteria for development sprints
•Contribute to development sprint planning and release backlog prioritisation
•Engage collaboratively with solution architects and developers to define detail product solution design
•Make decision within own authority and prepare recommendations for submission to programme governance structure
•Work with Agile team testing and external QA teams to validate acceptance criteria
•Contribute to daily stand-up and Product Development Owners’ meetings, end of sprint retrospectives and run Show and Tell sessions for stakeholders
•Competitor review and benchmarking of digital financial service and retail account registration, maintenance and transaction management services
•Produce, in conjunction with Technical Writers, high quality documentation to support V.me Consumer Self Service Portal and Checkout Registration, Card and Profile Self Service and supporting Help/FAQs
•Work with other Development Product Owners to ensure compatibility of requirements and solution design
•Work with the Product Rules team to establish rules and policies that that govern the product capabilities
•Support Delivery Project Managers in meeting Change Governance policies and providing accurate and timely reporting of progress, dependencies, risks and issues.

Desired Skills & Experience
•Understanding of Consumer journeys for financial services, wallet and retailer account websites and mobile applications
•Strong knowledge of websites that manage complex user scenarios such as registration, authentication, account management and transaction investigations
•Strong software design life cycle experience – business requirements gathering, wireframes, storyboarding, usability and exception management
•Experience of creating a digital Consumer self management and event communication services that drive regular site visits, high percentage of “right first time” self service interactions and great customer satisfaction ratings.
•Experience of interacting with and supporting development teams in the building out of designed UI’s
•Clear, concise and structured approach to analysis and problem solving, with ability to think of creative alternatives to existing or proposed solutions
•Strong stakeholder management skills, with ability to lead review sessions
•Experience of working closely with functional owners to design and document product features
•Experience of large scale application development
•Strong work ethic, proactive, flexible and able to work in new or undefined areas
•Experienced in working in time-pressured environments, with excellent delivery record
•Delivery focussed with an ability to balance conflicting needs.

Beneficial Skills:
•Agile development methodologies (preferably Agile Scrum)
•Experience of mobile wallet and payment applications desirable
•Experience of Accessibility standards implementation
•Experience of user/usability design and testing process
•Delivery project management
•Experience in multi European countries including UK, Spain, France, Poland, Nordics, Italy and Germany.

Education/Qualifications:
•Degree level or equivalent.
Travel:
•Occasional travel throughout Europe.

To apply for this outstanding opportunity with a leading payment industry player, go to http://www.cardandpaymentjobs.com/hot/jobs/product-development-owner---v--me-4437.htm

Global Payments Network now advertising on http://www.cardandpaymentjobs.com

The www.cardandpaymentjobs.com team are pleased to announce that Global Payments Network is now advertising on the www.cardandpaymentjobs.com site

 

Global Payments Network is a world-class recruitment / search firm providing high calibre candidates into the international permanent and interim recruitment within the payments, m-commerce and e-commerce industries. With a track record of success working with key industry brands around the world, Global Payments Network is the professional search, contingency and contract/interim recruitment specialist of choice, delivering innovative staffing solutions to specialist and demanding markets.

As a subsidiary of Global Staffing Group, they are part of a substantial, well regarded and highly effective international recruitment organisation which specialises in delivering mid-senior level talent into an exceptional blue chip and SME client base. Global Staffing Network is an entrepreneurial recruitment group, bringing together highly experienced recruitment industry professionals to build a group of professional search businesses in a number of markets.

Recognising that the Payments Industry is driven by change and innovation, their expert consultants work hard to maintain their cutting edge knowledge, making them perfectly placed to meet the exacting standards expected by our high calibre candidates and clients.

 

They provide creative, nimble and effective recruitment solutions which enable their clients to achieve their business objectives.

 

• Card Issuing & Card Acquiring 
• Payment & Transaction Processing
• Payment Security & Compliance
• PSP’s (Payment Service Providers)
• Mobile & Tablet Payments
• Consulting

To view more jobs go to http://www.cardandpaymentjobs.com

WorldPay study reveals cultural differences in Alternative Payments

WorldPay, recently launched ‘Optimizing your Alternative Payments’, an in-depth global whitepaper and interactive heatmap of the alternative payments landscape, and the varying cultural preferences of payment types by geography.

According to WorldPay, the alternative payments (AP) market is growing at a phenomenal rate. It currently accounts for EUR165 billion of global eCommerce transactions around the world -- 22% of the total transactional value. It is estimated that there are currently over 230 AP schemes operating globally including: real-time bank transfer, offline credit transfer, direct debits, eWallets, paper-based payments and mobile payments.  Can it really only be 230? It seems that everyday (sometimes several times)  we are bombarded with the launch of one new life – enhancing life – changing product or another…

The AP market is expected to grow 13% by 2015 and within eCommerce, spend via alternative payments will outstrip that of card payment schemes. Growth rates of payment types vary; for example, eWallets currently lead the way with 36% of the market and this is expected to rise to 43%. Real-time bank transfers only make-up 12% of the AP types today but this figure is expected to rise to 20% in the next three years.

In the US, card payments dominate (17%). It is only due to the scale of the eCommerce market in the US,  that AP transactions comprise EUR46.6 billion of online spend. In other regions APs have a stronger share of the payments market.

Key country  findings from the Optimizing your Alternative payments whitepaper reveal that :

Germany - is a leading AP market globally. Currently 66% of eCommerce purchases (EUR45 billion) are made via alternative payment types. Online credit card penetration is low whilst managed offline credit transfers are popular. Elektronisches Lastschrift Verfahren (ELV), a form of direct debit payment, makes up a huge 28% of the market

India - Internet bank payments are the preferred choice when paying online. Prepaid cards and cash payments are also popular but mobile payments are gaining prominence due to the large number of mobile phone users in this region

China - Alipay dominates in China with 60% of the market share. Cash on delivery is also a popular form of payment (20%). China UnionPay credit cards are also important for retailers entering the Chinese market. As a card scheme, it is already bigger than MasterCard and forecast to be bigger than Visa this time next year

Austria - Mobile payments are popular with Paybox supporting over five million users
Netherlands - Whilst the eCommerce market is relatively underdeveloped, two thirds of payments are made using alternatives (66%) -- the vast majority using iDEAL, a native real-time bank transfer

Phil McGriskin, Chief Product Officer, WorldPay, comments: "Cultural payment preferences have always existed but until fairly recently, online purchasing options were dominated by global card schemes. With the advances in technology, a new generation of  shoppers, and developing online economies, alternative payments are growing in popularity. This presents an opportunity in the eCommerce space for merchants to gain a competitive advantage by offering customers the option to pay using their preferred payment type. Merchants need to identify where their target customers are located and offer the relevant payment options to cater to cultural preferences. This will ultimately drive revenue for merchants, especially in new and developing economies."  

 

What are the factors driving AP in your market ? What USPs will payment schemes have to provide to   protect their hold in an ever changing landscape?view the

To view the latest jobs in the card and payment industry, go to http://www.cardandpaymentjobs.com

 

European Central Bank calls for feedback on internet payment

The European Central Bank (ECB) has launched a public consultation on its recommendations for security measures on internet payments as part of the fight against online fraud.

Both payment service providers (PSPs) and card payment schemes are expected to implement the recommendations by July 2014. The recommendations set out minimum standards of best practice covering the control of the payment platform's security environment, specific control and security measures for internet payment, and customer communication and education.

According to the ECB, "The harmonised, minimum security measures will contribute to fighting payment fraud and enhancing consumer trust in such services."

National authorities responsible for supervising card payment schemes, such as the Bank of England and the Financial Services Authority (FSA), and other stakeholders, such as e-merchants, are also encouraged to adopt the best practices.

Among its recommendations, the ECB highlights the need to assess risks associated with providing internet payment services. PSPs should also ensure there are strong customer authentication processes in place, alongside systems to identify abnormal customer payment patterns.

The ECB stated In addition that PSPs should engage with customers and raise their awareness of security issues to help prevent fraud.

The proposals form part of the work undertaken by the European Forum on the Security of Retail Payments, established in 2011 at the suggestion of the Payment and Settlement Systems Committee of the ECB. The Forum is a voluntary initiative between European authorities responsible for overseeing PSPs.

A report into fraud in the European Card Payment market by Payments Cards and Mobile Research found that the UK suffered £440.3m in losses due to card fraud in 2010 - almost 10 per cent of the total value of purchases made in the card payment market. It observed that historically the UK was the country in Europe most exposed to payment card fraud, due partly to a rapid growth in online card use.

A separate study by e-fraud management consultants Ethoca in 2011 found that e-commerce merchants can detect and prevent more online credit card fraud by sharing data in real time.

The survey of 95 leading credit card issuers and online merchants revealed thataud in one in ten of all cases studied, a single card was used to commit fraud against more than one more merchant, while in 86% of cases the fraudster stopped using the cards within 24 hours.

To view the latest jobs in the card and payment industry, go to http://www.cardandpaymentjobs.com

E-Commerce and E-Banking Sales Manager, Leading Payment Organisation, London

E-Commerce and E-Banking Sales Manager, Leading Payment Organisation, London

An experienced Sales Manager is required due to the expansion of this
Payment Organisations European Team. With responsibility for the UK Market
as well as Belgium and the Netherlands you will lead a team of Account
Managers and will ensure that maximum sales revenue is generated.

With a strong background in payment related solution sales you will promote
the products, working both directly with customers and establishing channels
- previous experience of both is essential.

With proven leadership experience you must demonstrate a track record of
successful sales management generating and delivering on accurate
forecasting and producing all forms of sales/management reporting.

This is an exciting opportunity with European responsibility to join a dynamic organisation.
TO APPLY FOR THIS OUTSTANDING OPPORTUNITY GO TO http://www.cardandpaymentjobs.com/hot/jobs/e-commerce-and-e-banking-sales-manager,-leading-pa-1844.htm

SENIOR MANAGER, VERIFIED BY VISA (E-COMMERCE) - LONDON

Visa Europe is looking for a Senior Manager, Verified by Visa.
Visa Europe is the leading method of payment online in Europe today with more ecommerce consumers choosing to pay with Visa than any other brand. Visa Europe is working to maintain and extend their market lead and is looking for exceptional ecommerce talent to help.
The Senior Manager will be the business owner of Visa Europe’s Verified by Visa (VbV) product and associated authentication strategies.   VbV now represents over 40% of all visa eCommerce transactions and continues to be at the core of Visa’s online security proposition.  The capability also forms the foundations of the future elements of the Visa 2.0 vision.
The Senior Manager will be expected to successfully lead VbV’s development and management through strong business analysis and product management. The Senior Manager must ensure that Verified by Visa remains fit for purpose and grow VbV’s market share in European ecommerce.
Key Accountabilities:
The Senior Manager will work cross-functionally to continually analyze the business needs, refine the product offering, and define the go-to-market strategy. The SENIOR MANAGER will help internal and external groups understand the product positioning, key benefits, and target customer. The SENIOR MANAGER will also serve as the internal and external evangelist for the product offering, occasionally working with the sales channel and key banking and merchant customers.
• Own and manage the launch of major new releases, involving coordination of large, virtual teams from across the business
• Coordinate cross-functional teams and communicate with internal and external parties while meeting tight deadlines
• Develop business plans to maximise and leverage existing partner relationships
• Conduct financial and feasibility analysis of new product opportunities and promotions to meet and exceed revenue, profit and growth targets
• Monitor competitor performance and market developments
• Lead the engagement with Visa Inc on major product strategy initiatives
The role will also have line management responsibility for one Product Manager whose primariy accountabilities are to manage the product on a day-to-day basis.
Essential criteria:
The successful candidate will have proven quantitative analytical capability, project management skills and a track record of delivering results.  They must be a self-starter with a passion for payments and ecommerce. They must have a high level of flexibility, and able to effectively prioritise and multi-task. A strong customer focus, commitment, and a sense of humour are essential.
A good understanding of the Verified by Visa product and other online authentication products is required.
• A strong background in product management and/or marketing is required, preferably within a major ecommerce brand
• Strong project management skills with experience with work prioritisation, planning, influencing and working in cross-functional teams
• Proven quantitative analytical skills, including a high degree of aptitude with tools such as Excel and Access
• Broad commercial awareness developed in a fast-moving, innovative environment
• Ability to think strategically
• Excellent attention to detail
• Exceptional interpersonal and communication skills
• Experience negotiating and securing cross-functional consensus and support
• High level of computer literacy

Desirable criteria:
• Ideally a minimum 5 years internet / ecommerce experience at a major internet / ecommerce company with increasing levels of product management responsibility
• Ideally a minimum 2 years experience working with internet payments
• A working knowledge of online and ecommerce fraud
• Commercial negotiating experience

To apply for this exciting opportunity, please go to www.cardandpaymentjobs.com